diff --git a/src/handlers/actions/ban.rs b/src/handlers/actions/ban.rs
index b9b2522..4868c57 100644
--- a/src/handlers/actions/ban.rs
+++ b/src/handlers/actions/ban.rs
@@ -10,7 +10,7 @@ use crate::{
         enums::target_user::TargetUser,
         structs::handler_entity::{ExtractedEntityData, HandlerEntity},
     },
-    utils::telegram::try_do::try_restrict,
+    utils::telegram::{get_bot_response_text::get_bot_response_text, try_do::try_restrict},
 };
 
 use crate::utils::telegram::ban_member::ban_chat_member;
@@ -27,7 +27,7 @@ pub async fn ban(
         Some(id) => id,
         None => {
             sender_builder
-                .text("Ответьте на сообщение, чтобы забанить участника чата.")
+                .text(get_bot_response_text(&message, "забанить", "/ban [ID | REPLY]").unwrap())
                 .reply_to(message.id())
                 .build()
                 .send(&bot)
diff --git a/src/handlers/actions/mute.rs b/src/handlers/actions/mute.rs
index 28c7d93..5fe3cee 100644
--- a/src/handlers/actions/mute.rs
+++ b/src/handlers/actions/mute.rs
@@ -13,7 +13,9 @@ use crate::{
     },
     utils::{
         general::get_duration::{get_duration, ExtractedDuration},
-        telegram::{restrict::restrict, try_do::try_restrict},
+        telegram::{
+            get_bot_response_text::get_bot_response_text, restrict::restrict, try_do::try_restrict,
+        },
     },
 };
 
@@ -29,7 +31,7 @@ pub async fn mute(
         Some(id) => id,
         None => {
             sender_builder
-                .text("Ответьте на сообщение, чтобы замьютить участника чата.")
+                .text(get_bot_response_text(&message, "замьютить", "/mute [ID | REPLY]").unwrap())
                 .reply_to(message.id())
                 .build()
                 .send(&bot)
diff --git a/src/types/enums/target_user.rs b/src/types/enums/target_user.rs
index 3d828dd..dbbeb6f 100644
--- a/src/types/enums/target_user.rs
+++ b/src/types/enums/target_user.rs
@@ -12,7 +12,13 @@ impl TargetUser {
     pub fn get_id(&self) -> Option<i64> {
         match self {
             Self::Id(id) => Some(*id),
-            Self::Reply(msg) => Some(msg.reply_to_message().unwrap().from().unwrap().id),
+            Self::Reply(msg) => {
+                if let Some(replied_msg) = msg.reply_to_message() {
+                    replied_msg.from().map(|user| user.id)
+                } else {
+                    None
+                }
+            }
             Self::None => None,
         }
     }
diff --git a/src/utils/telegram/get_bot_response_text.rs b/src/utils/telegram/get_bot_response_text.rs
new file mode 100644
index 0000000..084569c
--- /dev/null
+++ b/src/utils/telegram/get_bot_response_text.rs
@@ -0,0 +1,32 @@
+use telers::{
+    types::Message,
+    utils::text::{html_formatter::Formatter as HTMLFormatter, Builder as TextBuilder},
+};
+
+pub fn get_bot_response_text(
+    msg: &Message,
+    action: impl Into<String>,
+    command: impl Into<String>,
+) -> Option<String> {
+    match msg {
+        Message::Dice(_) => Some(format!(
+            "Ответьте на сообщение, чтобы {} участника чата.",
+            action.into()
+        )),
+        Message::Text(_) => {
+            let help_response_builder: TextBuilder<HTMLFormatter> =
+                TextBuilder::new(HTMLFormatter::default())
+                    .monowidth(command.into())
+                    .text(format!(
+                        "
+                            \n\nВведите либо ID юзера, либо ответьте на \
+                            сообщение участника чата, с которого вы хотите {}. 
+                        ",
+                        action.into()
+                    ));
+
+            Some(help_response_builder.get_text().into())
+        }
+        _ => None,
+    }
+}
diff --git a/src/utils/telegram/mod.rs b/src/utils/telegram/mod.rs
index ff0e142..b155bbf 100644
--- a/src/utils/telegram/mod.rs
+++ b/src/utils/telegram/mod.rs
@@ -2,5 +2,6 @@ pub mod admin_check;
 pub mod ban_member;
 pub mod demote;
 pub mod get_all_admins;
+pub mod get_bot_response_text;
 pub mod restrict;
 pub mod try_do;